The Who, What, When, Where, and Why's
Who can ask a Question? Who
The virtual reference desk is a
service we provide to the St. Ambrose Community (faculty, staff, and
students). Once we receive your completed
reference form, we give the question to a reference librarian. The
response will include the reference sources consulted, so you can do
further research. The answers you get will depend largely on the
question you ask. If you need something specific, ask a specific
question. If you need a great deal of information, let us know
from which sources (internet, books, magazines...) you would prefer we
consult for that information.
What should (or can) I
The virtual reference desk is
geared more towards academic or research questions. In most
cases, the response that you get will be geared toward helping you
research the question yourself. We will give you starting
points based on your expressed preferences.
- should pertain to your
- can be as brief or as
detailed as necessary
- must include your e-mail
address or phone number. We will correspond with you to give
you information and get more information if we need to.
When can I expect a response?
Some questions will take longer
to answer than others. We will try to answer them, however, within
a 24-hour period.
If you have pressing questions,
you can call or come to the reference desk in the Library. A reference
librarian is on duty during the following times:
8:00 a.m.- 5:00
p.m. and 6:00 - 10:00 p.m. (M-F)
8:00 a.m. - 5:00 p.m. (Saturday)
Noon to 10:00 p.m. (Sunday)
Since we are an academic institution, these hours change during times
when the University is closed or on semester break.
Where will the answer to my
questions be posted?
We will answer your question by
e-mail or phone, whichever you prefer.
Why a "VIRTUAL"
In keeping with our
mission statement we want to continue to invent and reinvent ways to
reach out to you. It is our goal to provide a way to answer questions
even if you are place-bound, time-bound, or simply too busy to come into
the library for a face- to-face consultation with a librarian.
Fortunately, the Internet provides the means to go beyond traditional
Back to the virtual reference desk